Redefining the Patient Experience & Journey
Approved for 1 credit hour with ABO, NCLE, CPC and COPE
Length: 60 Minutes
Your practice’s relationship with patients is built over time, nourished by online and physical experiences in their journey, grounded in expectations, and confirmed through repeated interactions. Identify specific checkpoints in the patient journey and discover ways to enhance their experience at each one. Training also includes strategies for creating contactless patient interactions, how to maximize the time spent with each patient, minimize their overall time in-office, and how to properly merchandise to attract new patients, improve existing patient retention, and help patients make better purchasing decisions.