Approved for:1 ABO Credit, 1 NCLE Credit, 1 CPC Paraoptometric Credit & 1 COPE-PM Credit
Length: 60 Minutes
This course teaches doctors and staff how to build an effective, comprehensive communication strategy designed to deliver a consistent patient experience and superior business results. Practices today are inconsistent on how they gather and use information to help patients achieve the best vision possible in all facets of their daily life. “Selling Satisfaction” teaches doctors and staff their respective roles, how to systematically gather information and collectively use it to prescribe and sell multiple products to meet the lifestyle needs of each patient. This course teaches doctors and staff how to positively handle many common, everyday patient encounters thereby enhancing the overall patient experience. Practice’s that focus on “Selling Satisfaction” generate long-term patient satisfaction and superior business results.